We're here to help.All Frequently Asked Questions

How do I place a catering order?

Will my order be warm or cold when I pick it up? How will it be packaged?

Where can I find reheating instructions? 

What is the pickup process?  

Where can I view my order?

How do I cancel my order?

How do I change the pickup date/time for my order?

How do I add or remove an item from my order?

How do I place a catering order on Amazon.com?

I just got home and part of my order is missing! What do I do?

Which items on your menu are vegan?

Which items on your menu are gluten free?

Do you deliver meals?

What if I can’t make it to the store during my pickup window for an Amazon catering order?

How do I return Amazon purchases at Whole Foods Market?

What is your return policy? Do you need a receipt to return items?

Can I use an Amazon gift card at Whole Foods Market stores?

Can I use Whole Foods Market 365 gift cards at Whole Foods Market stores?

How do I check the balance of my Whole Foods Market gift card?

Can I redeem Whole Foods Market gift cards online?

I’ve been contacted and asked to purchase gift cards at Whole Foods Market in order to pay a bill or make another kind of payment. Is this legitimate?

I’ve been asked to purchase gift cards at Whole Foods Market and was promised that I’d be reimbursed. Is this legitimate?

I received a text or email promising me a free Whole Foods Market gift card. Is this legitimate?

I received an unsolicited phone call from Amazon telling me that my account has been locked and that I must unlock it by paying a fee with gift cards. What should I do?

What is the maximum dollar amount of gift cards I can order?

If a gift card is lost or stolen, can it be replaced?

Does Whole Foods Market offer discounts for bulk gift card purchases?

Can I purchase a gift card with an address outside of the US?

What happens if my gift card has been lost in the mail?

Can a U.S. gift card be used in Canada or the UK? Can a Canadian gift card be used in the U.S?

How can I use my Prime membership at Whole Foods Market?

I’m a Prime member. How do I make sure I get my exclusive savings at Whole Foods Market?

What is the pick up process?

Who do I contact with questions about my Prime account?

How do I return Amazon purchases at Whole Foods Market?

I’m a Prime member and I don’t see the In-Store Code in my app. Can you help?

Why am I seeing a digital receipt for a Whole Foods Market in-store purchase in my Amazon account?

I don’t want my Whole Foods Market receipts in my Amazon account, what can I do?

Why am I seeing a digital receipt for a Whole Foods Market purchase that I didn’t make?

How do I return Zappos purchases at Whole Foods Market?

How do I apply for the Prime Visa or Prime Store Card?

How can I get the Whole Foods Market credit card design?

Who do I contact with questions about my Prime Visa or Prime Store Card account?

How can I pay with the In-Store Code at Whole Foods Market?

I scanned my In-Store Code at a Whole Foods Market store but was not able to pay with it. Can you help?

What payment methods are supported with In-Store Code at Whole Foods Market?

Can I use the In-Store Code to receive my Prime savings at checkout and pay another way?

What is the difference between Delivery and Shipping?

I’m a Prime member. Does my exclusive savings at Whole Foods Market apply to shipped orders?

How do I get support for my Whole Foods Market shipped order?

I placed a shipping order; will I receive a confirmation?

I'm a Prime member in Canada. Can I use my Prime member benefits at Canadian Whole Foods Market locations?

How do I order groceries online?

How much does grocery delivery cost?

How much does grocery pickup cost?

What is a service fee?

Can I order groceries for pickup?

What is the process for grocery pickup at my store?

There are not any delivery or pickup spots available. What do I do?

What if I can't make it to the store during my pickup window?

What if a product I order is no longer available?

Who do I contact for support if I have a problem with an order?

How will I be notified of substitutions in my order?

Grocery delivery is not available in my area. Can I still get Whole Foods Market products shipped to me?

Why is Whole Foods Market using reusable bags in New Jersey?

Will there be a fee on reusable bags for online grocery orders?

Can I return the reusable bags from my online grocery order to WFM stores?

Where can I get more information?

Does Whole Foods Market accept SNAP EBT online?

How do I sign up to use my SNAP EBT benefits on Amazon?

Can I use SNAP EBT funds to pay for the service fee on Whole Foods Market grocery delivery orders?

I'm in Canada, how do I order groceries online?

I had a great experience at one of your stores. How can I share my appreciation?

What forms of payment are accepted at Whole Foods Market?

What is your policy on service animals in stores?

Can I get a rain check for a sale product that is out of stock?

Where can I find inventory information or request a new product?

What is your allergen labeling policy in the U.S. and Canada?

Where can I find more information about a product recall?

How can I find information about your products?

Where can I find inventory information or request a new product?

Why can’t I find information pages for some products I buy, such as pet food and dish soap?

I’m located outside of the U.S. Where can I find information about products in my stores?

What does it mean if something is “sold in-store?”

What criteria are used for the dietary preferences filters?

How can a product from outside the U.S. be labeled “USDA Organic?”

What is meant by "fragrance (natural)" in the ingredients list on 365 Everyday Value, 365 Whole Foods Market or Whole Foods Market brand personal care products?

How do I sign into the Whole Foods Market mobile app?

How can I shop with the Whole Foods Market app?

How do I create a shopping list on the Whole Foods Market app?

I’m a Prime member and I don’t see the In-Store Code in my app. Can you help?

Can you help me access my Amazon account?

How do I create an Amazon account?

Can I buy products from Whole Foods Market online?

Can I see the products offered at Whole Foods Market stores online?

Are the stores' prepared food recipes available online?

Where can I find your Accessibility Statement?

How can I benefit from logging in?

How can I opt out of receiving Whole Foods Market marketing emails?

Does Whole Foods Market sell products that might contain genetically modified (GMO) or bioengineered (BE) ingredients?

I’m concerned about animal welfare. How can I learn more about your Quality Standards in the Meat and Seafood departments?

What ingredients are unacceptable at Whole Foods Market?

What recycling services are offered at my local store?

How can I request access to, or deletion or correction, of my personal information that is maintained by Whole Foods Market?

After I submit my Data Subject Request, how long will it take to receive a response from Whole Foods Market?

My Whole Foods Market purchases are linked to my Amazon account because I pay with a payment card that is saved as a payment method in my Amazon account or I otherwise identify as an Amazon accountholder at checkout, can I make a Data Subject Request with respect to personal information associated with those purchases?

I receive email marketing communications from Whole Foods Market, can I make a Data Subject Request with respect to the contact information that is used to send those communications?

I live in a state other than California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington, am I able to request access to, or deletion or correction of, my personal information that is maintained by Whole Foods Market?

Can I designate an authorized agent to submit a request on my behalf to exercise my rights under appliable law to access, delete, or correct personal information relating to me that is maintained by Whole Foods Market?

How can an authorized agent submit a request to opt out of the processing of personal information for targeted advertising on behalf of another individual?

What is Dash Cart?

How does Dash Cart work?

What are some features of the Dash Cart?

Where can I shop with Dash Cart?

How do I start a shopping trip with Dash Cart?

How do I pay?

How do I get my receipt?

What can I put in Dash Cart? Is there a limit?

How do I return something I purchased?

Do I need an Amazon account to shop with a Dash Cart?

Can I take the Dash Cart out of the store when I am done shopping?

How do I recognize a genuine sweepstakes or offer from Whole Foods Market?

Oh no! I clicked on a text message that I thought was from Whole Foods Market and it appears to be a text scam. Can you help me?

How do I apply for a job at Whole Foods Market?

I have questions about my job application. Where can I get help?

How can my nonprofit apply for sponsorship or a donation?

How do I become a vendor?

How do I donate to Whole Foods Market Foundation?

I'm a team member. How do I get my W-2?

I have a charge from Whole Foods Market that I don't recognize on my credit card. What should I do?

How do I contact the corporate or regional offices?